When a business hires an IT company, one of the first questions it should ask is: “What exactly are you monitoring?” Because there’s a big difference between an MSP that actively monitors your technology and an IT company that simply waits for something to break. And this isn’t just an IT issue. When your technology…

For a financial firm, an IT outage is more than an inconvenience. When systems go down, employees may be unable to access client records, process transactions, communicate with customers, or perform critical business functions. And the cause doesn’t necessarily have to be a ransomware attack. A failed server, internet outage, software update, cloud service disruption,…